Drivers frequently get lost or deliver wrong orders

"For some reason the delivery drivers can’t seem to find my address... they left my food at some random park not once not twice but a total of 9 times. Do better and answer the phone please." and "I used uber eats very often and they are terrible. ... I had one order where the delivery said completed and the store called me because the driver never even picked it up in the first place."

Excessive and hidden fees increase total cost dramatically

"Uber Eats is now having multiple fees delivery fee, doubling the original price of items, upcharging if you only have a set amount..." and "Why did I pay an extra 6 dollars for the priority fee only for the time suggested to actually end up being the regular wait time... my $30 target item ended up costing me 50 dollars without tip."

Refunds and cancellations are difficult or ignored

"The driver contacted me about a flat tire and wouldn’t cancel the order themselves so I had to do it and it was unnecessarily difficult to figure out how to get a refund..." and "I provided all the evidence Uber Eats requested for an order where only half the items arrived, and they still refused to refund the missing portion."

Customer service is unhelpful and slow to respond

"They would not give me any refund because the order was accepted by the place I ordered from... Just wish customer service would have been a bit more helpful and understanding." and "Deleted app & never will use again... Customer service on the chat were worthless and a waste of time."

Mandatory PIN requirement discourages orders

"Now I need a pin for every delivery? ... As long as need a pin I will not be ordering any more I don’t live in the ghetto."

Notifications missing after update

"The latest update has removed the bell icon in the corner and I cannot find or clear my notifications."

Orders often cancelled without explanation

"They can just cancel anytime without explanation and no consequences... This company shows zero respect to their customer’s time and patience."

Tip adjustment not possible after delivery

"There was no way for me to remove the tip... I had to give a password when my food is delivered."

Bell icon removed causing notification issues

"The latest update has removed the bell icon in the corner and I cannot find or clear my notifications."

Pin requirement may be a bug for some regions

"Now I need a pin for every delivery? ... I will not be ordering any more."

App is easy to use and fees are clearly displayed

"Very easy to use any additional charge tips and fees were clearly labeled and explained clearly."

Promotional credits and Uber One perks are appreciated

"Thank you for the uber promotion credits i will continue to use ubereats..." and "I love it when I’m ordering a big juicy burger and Uber Eats gives me the best coupon ever because I have Uber One."

First-time users have a positive experience

"My friend put me onto you guys and I decided to use you guys for the first time and I actually loved it. Thank you so much."

Consistently reliable for late-night cravings

"They always got me right even when it’s late and I’m hungry i get my food on time."

Convenient location services speed up ordering

"When I need to order something quick all ready have the address when I just moved easy access my location makes it easy to get the order."