Pain points
App forces download and blocks information access
"The app is useless and Sukook forces you to download it by refusing to give you information over the phone or on their very useless website."
No Arabic support and confusing user interface
"Needs Arabic language especially since we are in the United Arab Emirates." and "Difficult to use not user friendly it shows errors to proceed without showing what exactly need to be done."
Bugs
Unclear error messages prevent task completion
"It shows errors to proceed without showing what exactly need to be done."
Praises
Paperless claim system works well
"Truly paperless claim system."