High fees and unexpected charges

"Transferred $100 of BTC to my cold storage wallet, they charged me $47 in fees ….never again…" and "Their transaction fees are ridiculously high. That is my only complaint. The rest of it is ok."

Withdrawal delays and difficulties

"If there was 0 star i will give them, it is so easy to deposit money but for withdrawal you have to beg them at least 3 days." and "The withdrawal process has been the most painful. I have not been able to withdraw once on the app."

Poor customer support and communication

"No customer service at all nobody to call with any questions. Complete joke" and "Unable to speak to a specialist through the chat. I’ve tried to use the chat multiple times to get assistance and it never works."

Login and account verification loops

"Can’t even log into account bs" and "I have an account and I’ve been locked out of it and I’m in this loop where it verifies my email…"

Frequent disruptive app updates

"There’s constant updates… it does get tedious every time you go back to check and have a new update." and "I have updated at least 20 times. When is the update gonna stop? It’s irritating."

Limited order execution and price issues

"I set a limit order, and the price went above it multiple times… there was no fill." and "They really need to fix their updown feature. You could be in the middle of the contract and have no ability to close due to connection error."

Face ID not recognized after update

"New update doesn’t recognize Face ID to send crypto… it sucks cause it makes it more difficult."

App crashes and error codes during card applications

"Littered with error codes and bugs… I cannot locate the lounge access in the app and neither can support."

Missing IRS tax forms

"I sold most of my assets and was hoping to get a tax reduction but I can’t get them fixed in your app." and "The 2025 1099-DA file is not formatted correctly please update so I can file my taxes."

Navigation slowdown in latest update

"Worst update yet. Now it takes forever to navigate to earn accounts properly and view or change."

Easy to use and secure platform

"Easy to use and Very secure" and "Based on your knowledge, research and performance. You can become very profitable. It’s also very user friendly."

Strong customer service from support team

"I believe hands-down my favorite wallet the customer service behind the scenes second to none. They are extremely kind but they get to the issue quickly and they resolve it fast."

Seamless navigation and interface

"Platform offers a very seamless navigation process" and "Easy to read, compatible with debit cards."

Good investment options and variety

"Buy stocks, etf, bets, crypto, nft, and more secure and money fraud pay back up to 500k USA legal" and "The app has a variety of altcoins and tokens."

Learning resources for beginners

"Start here and learn while you earn💙" and "Figure it out – start here and learn while you earn."