Funds disappear from balance after receiving

"I was sent some BTC and it shows in my history but not on my balance." and "My history shows I have received bitcoin but it’s not showing on my main wallet."

Account disabled or locked without explanation

"When I tried using it to purchase something, the app said my account was disabled and support wouldn’t give a straight answer." and "Why is my account not saying sending bitcoin to external wallet? I need assistance."

High fees and unclear fee disclosures

"They also don't tell you how much money they are going to take every single time." and "If you send any large amount of money with trust they will take more fees out after the transfer from a third‑party to buy crypto."

Cannot sell or transfer certain cryptocurrencies

"Can’t sell doge. Can’t transfer doge." and "I cannot withdraw or swap TRC20 tokens for months."

Repeated app glitches and slow transaction processing

"It takes forever for me to receive the bitcoin after I buy it, sometimes over 5 hours." and "Why is it that at a time once in a while, when you send to another wallet it will take longer over an hour."

Customer support is unresponsive or useless

"The chat bot is no help giving rudimentary basic advice." and "AI chat help is absolutely useless and I wish I never got on this app."

App updates cause balance display errors

"New version 17.14.2 causes assets to appear in history but not in holdings." and "After updating, received BTC is confirmed in history but not in the balance."

Null errors when attempting to send funds

"Sending bitcoin shows me null, tried many times." and "Attempt to send BTC results in 'Null Null Null' error and no fee options."

Lost funds after reinstalling or deleting the app

"Reinstalled, lost all of my money. Withdrawal kept saying 'null'." and "Deleted the app and had funds disappear because I didn’t set up a recovery phrase."

Security concerns and scam accusations

"This wallet is compromised, I lost $1700 and can’t get it back." and "Scam alert: they steal your coins and have no secure support."

Balance not updating after incoming transactions

"Transaction completed but cannot see Tethers in my balance." and "Funds show in history but not on the homepage balance."

Null response errors on send operations

"Getting 'null' error when trying to send bitcoin." and "Attempt to send BTC results in 'Null Null Null' and no network fee allocation screen."

App crashes or freezes after certain actions

"App was working fine, then randomly when I sent BCH it shows coins but no transaction record and I can’t move them." and "Full of glitches and slow customer service response; cannot send or swap deposits."

Red logo and disabled transaction functionality

"Why is the trust wallet logo red and also does not allow any form of transactions?" and "The app logo turning red, is there anything dangerous?"

User-provided workaround for missing assets

"Solution: reinstall the app, log in as ‘I already have a wallet’, avoid selecting ‘multi‑coin wallet’, and assets appear correctly."