Recovery subscription support is poor and hard to contact support

"I have been paying for a subscription to the recovery, but now I have a Flex and Nano S plus. The support is not available when I need help, the Apple version of the app doesn’t work, and I get pairing errors."

iPad version is not optimized and runs poorly

"Good app, but not optimized for iPad. It works perfectly on my phone and computer, just not the iPad; the app runs slowly and isn’t what I wanted."

Dropped support for older devices forces users to buy new hardware

"Used to be able to connect my Nano but suddenly it’s not supported via QR code anymore. This scummy behavior makes me not want to buy another Ledger product."

Recent updates cause slow performance and instability

"Last update made everything way slower and more unstable. Slow refresh speed, slow connection to wallet etc."

Missing support for certain cryptocurrencies (e.g., XDC, HBar)

"I’m a little bummed I can’t put XDC in there but it is what it is."

Export feature is hard to locate on mobile

"Just make the export easier to find on the mobile to laptop Ledger Live. Other than that, Ledger is a class act."

Lack of portfolio analytics, charts, and budgeting tools

"Better graphs and tools to analyze and track portfolio data are long overdue. I’d like charts, budgeting tools, and financial instruments similar to banks."

Ads are intrusive and damage trust

"Do you like ads? Do they make you trust the company with your finances? No? Ledger doesn’t care so you’re going to eat all the ads they can serve."

Login fails after iOS update, forcing use of old device

"Updated my phone to the new iOS and I can’t log into my account on my updated phone. I can still log in on my old phone with the same info."

App crashes immediately on launch for some users

"App crashes at logo."

Pairing errors and connection issues with Ledger devices

"Once I pair I have errors and log issues. Support says it’s a connection issue when it isn’t."

App crash on startup (logo screen)

"App crashes at logo."

iOS 16 update prevents account login on new phone

"Updated my phone to the new iOS and I can’t log into my account on my updated phone."

iPad UI lag and unresponsiveness

"Mobile app is so bad and really slow on iPad. Please fix!!!"

Easy to use and great for first-time crypto users

"Moving crypto from Robinhood to cold storage seemed intimidating, but Ledger App made it seamless and anxiety‑free. Highly recommend for newcomers."

Provides a strong sense of security and safety

"After a password breach on Coinbase, I felt much safer using Ledger. The app is easy enough to use too."

Fast transactions and reliable cold storage

"Transaction are fast, safety is top tier, and you can exchange within this cold wallet."

Low fees and smooth user experience

"Fees are stupidly low if not non‑existent, transactions are fast and secure. Couldn't recommend this more."

User‑friendly design and intuitive interface

"Very easy setup and transferring safely of my crypto. The app feels simple and secure."

Consistently good performance on phone and computer

"It works perfectly on my phone and computer. The app runs smoothly and is exactly what I wanted to see."

Excellent hardware compatibility across Ledger devices

"I’ve been using multiple Ledger devices for years and have had a great experience overall."

Helpful onboarding with lots of market information

"Very easy to use and loaded with market information!"

Overall accessibility makes crypto investing easy

"Everything is so accessible and it is so easy to start investing."

Positive community support and resources

"Looking up YouTube videos and Reddit helped me understand why Ledger is great for security."