Customer support is unresponsive and hard to reach

"It looks great and fairly simple until you need help, but there is absolutely no chance of resolving the issue. AI support doesn’t offer email or phone, and tickets remain unanswered for weeks."

Account limits and lockouts prevent withdrawals

"A limit was placed on my account; I can’t withdraw anything and there’s no way to talk to a customer representative."

Fees are perceived as high and opaque

"Buying and selling will cost you two years of earned interest. The company seems to think Americans are idiots. Fees feel shady."

Promotional offers force enrollment without clear opt‑out

"The 3% deposit match automatically enrolls you, with no easy way to opt out, which feels coercive."

Simple and intuitive user interface

"Simple UI, fast and reliable withdrawals. Very easy to use and track purchases."

Low fees compared to other exchanges

"Low fees! The most safe and the lowest fees. Much cheaper than Coinbase and Base."

Great for beginners and first‑time investors

"Fantastic experience, very easy and trustworthy for beginners. Made it easy for a first‑time investor."

Fast and reliable deposit/withdrawal process

"Deposit process is way better than Binance—no long waits, quick verification, and fast withdrawals."

Strong security and reputation

"Best exchange in the world. Safe, secure, proactive. Reputation for excellent security was a deciding factor."

Helpful educational content for users

"Helped me learn about ETFs, futures, etc. Very casual user, easy to use and educational."

Responsive and fast trading execution

"Thank you for being fast trading 🙌. Trades are quick and smooth."

Positive daily rewards and incentives

"10/10 very good, already doubled my money in 4 days with daily rewards."

Overall platform reliability and satisfaction

"Best crypto app ever. Amazing experience, love the app, makes crypto easy for retail buyers."

Support for a wide range of crypto assets

"Thank you for offering XMR! The platform supports many assets nicely."