Pain points
Ads are frequent and disruptive
"But due to the amount of ads I get annoying and always ruin my music disrupting my music stories etc and it’s annoying to listen to multiple" and "Love this app a lil too many ads though but I’m not complaining"
Shuffle algorithm repeats songs and ignores listening history
"fix your shuffling system. i honestly can’t believe how inefficient it is in generating an enjoyable queue when im listening to the same songs in a cycle for every genre"
Offline mode glitches when other devices are playing
"Recently, the offline mode has been glitchy. Making it so I cant play music when other people are playing despite being offline. I really miss how it used to be!"
Slow playback start, long buffering
"bro why is it so slow 😭 takes 15 seconds to play a song like might as well be watching an ad on youtube"
Premium pricing and limited skips feel greedy
"You guys are so greedy for money because what do you mean i have to pay for literally everything? I even have to pay for my playlist not to be on shuffle?"
Siri/CarPlay commands do not work correctly
"Telling Siri to play a song next doesn’t work - it also doesn’t add anything to the queue with Siri - it completely kicks me out of whatever playlist or song I was listening to"
User interface is cluttered and unintuitive
"The user interface is a mess. Compared to Apple Music, Spotify’s design feels cluttered, unintuitive, and at times almost hostile to efficient browsing"
Student plan offers limited flexibility
"Student premium is great but the plan is almost laughably limited, offering minimal flexibility and little incentive for long‑term loyalty"
Premium subscription price increases are frustrating
"I love having an increase in subscription prices and dealing with the same bugs. I hope somebody uses your brain to paint a lovely picture"
Inability to choose specific songs in non‑premium mode
"why can’t I choose my own music off of my playlist without premium"
Bugs
Songs sometimes fail to load even when downloaded
"whenever I play song it will not load the next song. Rather I get errors saying it is having difficulties loading the next song, on my downloaded playlist"
Siri integration breaks the current queue
"Telling Siri to play a song next doesn’t work - it also doesn’t add anything to the queue with Siri - it completely kicks me out of whatever playlist or song I was listening to"
Offline mode prevents playback on multiple devices
"Offline mode has been glitchy. Making it so I cant play music when other people are playing despite being offline"
Praises
Huge music catalog with virtually every song
"Outstanding, it has millions‑if not billions of songs" and "I love Spotify, it has all of the songs you could think of"
Strong music discovery and personalized playlists
"Spotify undeniably dominates in music discovery, with algorithmic recommendations and curated playlists that remain the gold standard"
Long‑term reliability and user loyalty
"I've been using Spotify for almost 10 years... this is so far the only music app I've used consistently and for so long"
Easy creation of personal playlists and playlists sharing
"The ability to create personal playlists is great!!! Luv Spotify"
Free tier works well for many users despite ads
"I don’t have premium, but I do enjoy the app regardless. Ads aren't so bad"
Smooth Bluetooth connectivity and playback
"Bluetooth works great and the ability to create personal playlists is great"