Pain points
Ads are too frequent and long for free users
"Ads are getting too long and there are no unlimited skips." and "To many ads. TOO MANY ADS."
Premium subscription is considered too expensive
"Premium is $12.99 per month for one person – that's too high." and "I wish premium wasn’t so expensive!"
Free tier forced into shuffle and limited skips
"Free users can’t pick songs, can’t turn off shuffle, and only get 6 skips per hour." and "I can’t play the song I want when I want it without premium."
Random playback and song selection bugs after updates
"When I select a genre and press a specific song, it plays a different song down the list." and "The app now plays songs in random order, not what I choose."
Unexpected playback on other devices
"Music starts playing on a speaker in another country automatically."
Account loss and missing playlists after login issues
"I was kicked out of my account and can’t find any of my saved playlists or songs."
Bugs
App adds unwanted songs to playlists and shows long ads
"It randomly started adding songs to my playlist that I didn’t want and made me watch 30‑minute ads."
Song selection plays wrong track after latest update
"When I press a specific song it plays the song four tracks down."
Playback jumps to other speakers without user action
"Music started playing on a different speaker in California while I was in Europe."
Praises
Huge music library and easy playlist creation
"I love Spotify because it has all my favorite songs and lets me make playlists to share with friends."
Free access to a vast catalog of songs and podcasts
"It’s free for almost everything – music, podcasts, and you can create your own albums and playlists."
Great for focus and work with reliable streaming
"The best music app for focusing on work, with well‑organized songs and no interruptions."
Discovery of tracks not found on other platforms
"You can find songs here that aren’t on Apple Music – perfect for discovering new music."
User-friendly interface and easy sign‑in process
"The process is very easy, signing in and navigating the app is straightforward."