Pain points
Surge pricing makes rides unaffordable
"I have been a loyal customer... surge pricing has gotten so out of hand... I can’t afford to pay how much they’re up charging even when it’s not rush hour."
Driver cancellations and rating bias in certain regions
"I often get cancelled whenever I’m in the UK as a rider... I think rider ratings should be removed unless it’s a substantial complaint worth banning the rider for."
Pre‑order rides lack flexibility for flight delays
"I preordered. Got a notification that my flight was delayed... Uber did not ask if I wanted to delay my ride, and the driver was late at 5 AM."
High prices in specific markets feel like a scam
"In Ohio the prices are outrageous... $30 just to go 10 miles... I’ve seen prices higher than a regular account side by side. This feels like a scam."
Bugs
App outages prevent ordering rides
"App not working for three days."
Credit‑card attachment errors block ride requests
"My husband couldn’t order a ride because there was an incorrect credit card attached to the account."
AI help section redesign confuses users
"Don’t like the redesign of the app where there’s now AI in the help section. It’s very confusing."
Praises
Drivers are professional, kind and patient
"The driver was amazing... she was kind, respectful and patient. Highly recommend."
Punctual and friendly drivers improve the experience
"Driver was right on time. Punctual, Friendly Driver and Great ride."
Clean, well‑equipped cars accommodate special needs
"A gentleman. The cleanest car ever! He helped me when I was in a wheelchair, had accessories to charge my phone and a screen on the back of the passenger head rest."
Consistently excellent service across many rides
"Great driver, very knowledgeable about the route to the airport, got us there on time. Outstanding."