Pain points
Unexplained account bans and suspensions
"Instagram, your AI has banned me for no reason." and "I have been banned for no reason and keep getting banned when creating new accounts."
Poor customer support and appeal process
"Worst customer service ever, they never reply to reports." and "Appeal system is automated and provides no real help."
Login issues after iOS updates
"After iPhone update I can't log in on my device, password reset doesn't work."
Intrusive and bright ads
"Ads override screen brightness even at lowest setting, blinding me in dark mode."
UI changes that disrupt navigation
"New UI forces reels when swiping left, making it hard to reach messages."
Limited video and RAW photo support
"RAW photo upload is spotty, often requires conversion in another app."
Missing features like repost button and Live Photos
"No repost button on new accounts, and Live Photo option removed from Stories."
Inaccurate notifications and broken feed
"Red dot appears with no notifications, and feed shows mostly ads and suggested posts."
Sticker accessibility regression
"Recent updates make accessing stickers harder, requiring many steps."
Audio removal issues in posts
"When a song is removed, it disappears from all posts and cannot be replaced."
Bugs
App crashes when pausing videos
"Trying to pause video just mutes it, causing frustration."
Message loading lag on iPad
"Messaging on iPad is laggy or doesn't load at all."
Ad brightness overrides device settings
"Ads increase screen brightness regardless of user setting, even in dark mode."
Praises
Easy to use and engaging features
"Easy to use, love the features."
Great platform for video sharing
"The perfect app for my videos."
Effective for business promotion
"Best way to promote my businesses."
Enjoyable daily usage
"I wake up to Instagram and can't put it down."
Overall positive experience for many users
"Amazing, good vibes."