Pain points
Unresponsive customer service
"The AI is so annoying and they confirm something I do the opposite. I really got upset as they disturb my diet with their bad communication and experience." and "They have the worst customer service, they don't answer and ignore messages. I've been trying for days to resolve the app issue and no one helps."
Frequent missed or delayed deliveries
"When I arrived at my workplace, I couldn’t find the meal, even though I was informed that it had been delivered." and "The food is not being delivered at all for 3 days so far, delivery agent and Numou customer care blame each other!"
Food quality complaints
"The food is bad, taste is spoiled and the salad is rotten, causing stomach issues."
No bugs found in reviews
Praises
Wide variety of tasty healthy meals
"I love the variety of food, the quantities, and the amazing salads. The meals are delicious and healthy."
User-friendly and convenient interface
"Most convenient app, constantly developing new things that make it more convenient for us." and "Love the app! So user friendly and easy to use."
Consistent high-quality taste
"The meals I've gotten taste great and are usually satisfactory." and "Yummy."
Long-term satisfied customers
"I've been using Numou for about 4 years and I'm happy with their service, app, and food."
Efficient ordering and delivery
"Very easy to use, and very efficient! Highly recommend to others."
Healthy meal focus appreciated
"The app offers healthy, delicious, and clean meals, best for your health."