Location services fail to work properly

"Location not working, can’t open permissions and set location. Location doesn’t work."

Login fails after recent update

"Now I’m unable to login with the UAE Pass after the update. Please fix the update."

Unable to upload images or documents for claims

"Upload image from files doesn’t work – the app hangs when retrieving a photo from the camera roll and the Documents Gallery is inaccessible."

Email field does not accept the '@' character on iPhone X

"Can't type '@' in the email field on iPhone X. Bravo!"

Customer service perceived as unhelpful and arrogant

"Customer service was poor, arrogant and non-caring. I didn’t feel I was really insured with this outfit."

App crashes or gets stuck on splash screen

"This app doesn't work, won’t go past the splash image when you start it."

Frequent error messages and TypeError exceptions

"Always getting error not working well. Error msg is (TypeError null is not an object evaluating 'response.httpresponse.headers = httpRequest.getAllResponseHeaders')."

Lack of Arabic language support in the UI

"No Arabic – the app displays only English and no Arabic translation is available."

App becomes unresponsive after updating

"Very slow and unresponsive! I don’t recommend at all, please avoid it at all cost."

Login obstacle prevents account creation

"I am trying to register but there is no policy to choose."

Inability to edit or amend rejected claims

"There’s no way to amend a claim if they reject it due to missing documentation. The rejection email’s instruction to call the help center is wrong."

App is convenient and easy to use

"This app is so convenient and easy to use!!"

Fast claim posting and reimbursement timing

"It takes 3 seconds to post a claim and 48 hrs to see the reimbursement in your bank account. Constant acknowledgement of the status through email confirmations."

Improved card access compared to previous version

"My family was easily able to find their cards to get access now. Bravo!"