Pain points
Bank linking fails consistently
"It won’t let me connect my bank account even though it says the login info is correct." and "It won’t link any of my bank accounts." and "The 'plaid' account linking does not work and locked me out of my own bank."
Unable to hide or select specific linked accounts
"Cant hide linked bank accounts. I have 4 accounts with one bank. I only want two of those accounts on the app."
Lack of category customization and goal setting
"You can’t change the order of categories after adding them and there’s no way to add goals to a category."
Transaction sync and duplicate charges
"The app shows the same charge multiple times and refunds appear as spent twice."
Poor customer support response times
"I’ve emailed support multiple times and have not received any help."
Subscription cancellation is difficult
"You cannot cancel the subscription within the app and the email they supposedly sent never arrives."
Limited notes and transaction details
"I’d really like the ability to add small notes to transactions to distinguish similar purchases."
Confusing credit card payment display
"Credit card payments display in a confusing way that can throw off account tracking."
Missing features like net worth calculation
"The app does not show net worth and the 50/30/20 split does not work because transactions are missing."
Steep pricing for limited functionality
"Charging $18 monthly for an app that doesn’t work properly feels predatory."
Bugs
App gets stuck on welcome screen
"The app never left the Welcome screen even after the latest update."
Transactions not updating for weeks
"My accounts weren’t updating for over 2 weeks; the latest transaction is from days ago."
Live update notifications never clear
"Live update notifications stay on screen for months after being confirmed."
App crashes when trying to link bank
"Every time I click to link my bank, nothing happens and the app is unusable."
Praises
Clean and simple interface appreciated
"The app is simple and clean, and the layout feels much better than other budgeting apps."
Effective financial tracking for some users
"Great financial tracking on spending; helps save money and pay debt."
Improved support experience in latest version
"Support team got back the same day and fixed my issues; one of my favorite apps now."
Seamless account connection for some users
"It’s the best at connecting accounts seamlessly and much better than anything I’ve ever used."}]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} ]} }