Delivery times far exceed estimates

"Whatever your estimated time is, double it. 55 minutes? Nah, that’s 2 hours." and "Waited over an hour for my food from Taco Bell, even though it’s 5 minutes away."

Dash Pass subscription issues and forced enrollment

"My order would not go through if I didn’t start a 30 day trial of dash pass which I was trying to evade!" and "Keeps taking my 10 dollars for the monthly subscription but I don’t want it neither will it let you cancel the dash pass."

Missing or incorrect items with poor refund support

"Ordered nearly $100 worth of pizza, dasher delivered the wrong order, customer service refused to resend or refund." and "Multiple times when order is wrong or missing an item there is nothing to correct the issue."

Cold food and high fees affecting value

"For as much as you guys charge to have the stuff delivered, would expect my food to be hot, not cold." and "The prices-menu items range from 10%-18% more than ordering over the phone and self pickup."

App shows black screen after recent update

"Ever since the October 2026 update after you order when you try to go back into the app it just sits at a blank loading screen. Please fix!"

Map navigation problems for dashers

"Dashers can’t follow a map. Had to do another order. Nobody cares."

Convenient for hosting events and meeting dietary needs

"It has changed how I entertain. I can order something for gluten‑free, vegetarian guests without stress."

Wide variety of food options and easy ordering

"One night it's high‑end sushi, the next it's slushies from Sonic, and everyone leaves satisfied."

Accessibility for users without a car

"I appreciate the good service… for people like me that doesn’t have a car but still like to eat from my favorite local restaurant."

Overall app ease of use and reliable service

"Simple and easy to use with great customer service and support."