Inconsistent therapist matching and fit

"I tried over 5 different therapists on this app... I don’t know many who are. I have a lot of trauma to work through! Don't get a person's hopes up! Get qualified professionals or stop wasting people's time."

Limited psychiatric services and medication continuity

"One of my providers left the platform unexpectedly and I was left with no medication... apparently BetterHelp no longer offers psychiatry sessions. This is very disappointing."

Technical glitches during therapist communication

"How are people using this? I deleted the app a few months ago because it wouldn't let me message a therapist. I've had a spinning wheel and 'checking your AARP membership' on my screen for ten minutes."

Perceived high cost for sessions despite insurance

"Appointments were also very expensive even with good insurance for therapy (65 a session) however I have loved this platform for therapy especially when my employer covered it."

App lockouts preventing therapist access

"The app has also locked my therapist out so she couldn't get online."

Occasional session cancellations without notice

"...my first therapist cancelled on me 16 minutes before the first session. Then they matched me to a second therapist who no‑showed our session."

Navigation challenges on the website

"I appreciate Better Health but there are a few challenges to navigating the technology on their site. Once the counselor and I connect we are fine."

Fast matching with knowledgeable therapists

"I love it—it’s always a struggle to find a good therapist, but BetterHelp made it incredibly easy to get matched with one."

Convenient, flexible format for busy schedules

"Perfect for busy people—my therapist is easy to contact between appointments and I can do therapy from home."

Helpful resources like journaling and group sessions

"I especially like the journal in the app as it helps keep me focused on my wellness journey and the knowledgeable classes and group sessions are wonderful."

Positive impact on mental health and life changes

"Life changing—I feel like I can start to breathe and move forward again, and my therapist helps me realize what I need to work on without judgment."